Company: Uniques Software (Officio)

Location: North Vancouver, BC (Hybrid)

Employment Type: Full-Time

Experience Level: Senior

About Us

Uniques Software is a Canadian technology company specializing in software solutions for immigration professionals, government agencies, and organizations managing complex immigration and citizenship programs.

Our flagship product, Officio, is a comprehensive, configurable platform designed to streamline case management, application processing, document management, compliance, reporting, and operational workflows.

With over a decade of experience delivering technology solutions to government and private-sector clients, we are committed to building reliable, scalable, and cutting-edge software that addresses complex business needs.

About the Role

We are seeking an experienced Senior Technical Project Manager to lead the delivery of software development and implementation projects, with an initial focus on a major provincial government client.

The successful candidate will serve as the primary liaison between our government clients, internal development teams, and senior management, ensuring projects are delivered according to agreed scope, timelines, budgets, and quality standards.

This position requires a combination of strong project management capabilities, technical understanding of software development, business analysis skills, and excellent stakeholder communication.

We are looking for a proactive, organized, and solution-oriented professional who can independently manage complex projects, anticipate challenges, and maintain productive relationships with clients.

Key Responsibilities

1. Project Planning and Delivery

- Develop and maintain comprehensive project plans, including milestones, deliverables, dependencies, timelines, and resource requirements.
- Manage the complete software development lifecycle, from requirements gathering and planning through development, testing, deployment, and post-implementation support.
- Establish clear deliverables, measurable acceptance criteria, and realistic delivery commitments.
- Monitor project progress, identify risks and potential delays, and proactively implement mitigation strategies.
- Coordinate internal resources to ensure project objectives are achieved.
- Maintain accurate project documentation, progress reports, and delivery schedules.

1. Government Client and Stakeholder Management

- Act as the primary point of contact for government clients and other key stakeholders.
- Build and maintain professional, transparent, and collaborative relationships.
- Lead project meetings, workshops, requirements discussions, and progress reviews.
- Communicate project status, risks, dependencies, and decisions clearly and professionally.
- Manage stakeholder expectations while balancing client needs with contractual commitments and available resources.
- Facilitate the timely resolution of issues, disagreements, and competing priorities.

1. Requirements and Scope Management

- Work closely with business stakeholders to gather, clarify, document, and validate functional and non-functional requirements.
- Translate business requirements into actionable specifications for software developers.




- Ensure requirements are sufficiently defined and approved before development begins.
- Establish and maintain processes for managing change requests, including assessment of their impact on timelines, resources, costs, and existing commitments.
- Identify and communicate requirements that fall outside the agreed project scope.
- Maintain traceability between business requirements, contractual deliverables, development activities, testing, and acceptance.

1. Technical Coordination

- Work closely with software developers, technical leads, quality assurance personnel, and infrastructure teams.
- Understand technical dependencies, architectural considerations, and implementation constraints.
- Facilitate discussions between technical and non-technical stakeholders.
- Coordinate development priorities, sprint planning, testing activities, and software releases.
- Ensure technical issues and dependencies are identified, documented, and escalated appropriately.
- Support continuous improvement of software delivery practices.

1. Quality Assurance and Delivery Acceptance

- Coordinate testing, user acceptance testing (UAT), and release readiness activities.
- Ensure project deliverables meet documented requirements and agreed acceptance criteria.
- Work with clients to coordinate validation, feedback, formal acceptance, and production deployment.
- Maintain clear records of outstanding issues, defects, decisions, and approvals.
- Ensure appropriate documentation accompanies software releases.

1. Contractual and Risk Management

- Understand project contractual obligations, deliverables, timelines, and service expectations.
- Monitor project performance against contractual commitments.
- Identify potential scope creep, delivery risks, and contractual concerns before they become significant issues.
- Support management in assessing change requests, additional work, and their commercial implications.
- Maintain explicit documentation of client decisions, approvals, changes, and external dependencies.
- Escalate material project risks to senior management with recommended solutions.

Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline, or equivalent professional experience.
- Minimum 5 years of experience managing software development or technology implementation projects, preferably in a client-facing environment.
- Demonstrated experience delivering complex software projects involving multiple stakeholders.
- Strong understanding of software development methodologies, including Agile, Scrum, and traditional project management approaches.
- Experience gathering and documenting business requirements, managing scope, and coordinating software delivery.
- Ability to understand technical discussions and communicate effectively with software development teams.




- Excellent written and verbal communication skills.
- Strong organizational, analytical, problem-solving, and negotiation skills.
- Ability to independently manage competing priorities, deadlines, and stakeholder expectations.
- Experience with project management and collaboration tools such as Jira, Azure DevOps, Microsoft Project, or similar platforms.

Preferred Qualifications

- Experience managing software projects for Canadian provincial or federal government organizations.
- Familiarity with public-sector procurement, contractual deliverables, governance, and formal acceptance processes.
- Experience implementing enterprise SaaS platforms or configurable business applications.
- Background in business analysis, systems analysis, or software development.
- Experience with workflow automation, case management systems, or regulatory and compliance applications.
- PMP, PMI-ACP, Certified ScrumMaster, or equivalent certification.
- Familiarity with web applications, APIs, databases, cloud infrastructure, and enterprise software architecture.

What Success Looks Like – First 90 Days The successful candidate will be expected to: Within the First 30 Days:

- Develop a solid understanding of existing projects, contractual commitments, timelines, and outstanding deliverables.
- Establish working relationships with government stakeholders and internal development teams.
- Assume ownership of project coordination, communication, and reporting.
- Identify immediate risks, dependencies, and areas requiring management attention.

Within 60 Days:

- Establish effective project planning, tracking, and reporting processes.
- Ensure business requirements, development activities, and delivery commitments are clearly aligned.
- Implement structured processes for managing scope changes, risks, and stakeholder expectations.

Within 90 Days:

- Demonstrate independent ownership of project delivery and stakeholder management.
- Maintain reliable project schedules, measurable deliverables, and clear accountability.
- Proactively resolve issues and minimize the need for senior management intervention.

What We Offer

- An opportunity to play a key role in delivering technology solutions used by government organizations and immigration professionals.
- Direct collaboration with senior management and experienced software development professionals.
- A agile environment where your contributions can meaningfully influence product development and project outcomes.
- Opportunities for professional growth as our government and international client portfolio expands.
- Competitive compensation commensurate with experience and qualifications.

How to Apply Interested candidates are invited to submit their resume along with a brief video recording brief cover letter highlighting their experience managing software development projects, particularly those involving government clients or complex enterprise applications.

Uniques Software is an equal opportunity employer. We welcome applications from qualified candidates of diverse backgrounds and experiences.

Pay: $90,000.00-$135,000.00 per year

Benefits

- Casual dress
- Dental care

Work Location: Hybrid remote in North Vancouver, BC (V7P)

📌 Senior Technical Project Manager – Government Software Solutions (North Vancouver)
🏢 Uniques Software
📍 North Vancouver