Coordinate customer service calls for Convergint in Halifax, using dispatching, scheduling, and work order management to support timely service delivery.

As a Service Coordinator, you will handle incoming calls and coordinate technicians, subcontractors, and customers. You will create service work orders, track call status, manage invoicing, and maintain customer information. The position supports service operations through accurate administration.

Key Responsibilities:

- Answer and manage incoming customer service calls
- Dispatch, schedule, and track technician service calls
- Create and maintain iCare service work orders
- Reconcile paperwork, timesheets, and service invoicing weekly
- Monitor subcontractor execution and follow up on work orders





Requirements:

- Diploma or certificate in Business Administration, or related office experience
- Minimum one year call center, dispatch, customer service, or administrative experience
- Solid Microsoft Outlook, Excel, and Word proficiency
- Basic knowledge of accounts receivable, payable, purchase orders, and work orders
- Solid organization, communication, and attention to detail

Use customer service, dispatching, and administrative skills to help Convergint remain customers' first choice for service.

📌 Service Coordinator Halifax Dispatch (Admiral Rock)
🏢 Convergint Tech
📍 Admiral Rock