Service Advisor — Audi St. John’s

Represent a premium brand. Deliver an exceptional experience. Be part of a winning team.

At Audi St. John’s, an affiliate of Matthews Motors, we take pride in our people, our community, and our commitment to delivering an exceptional experience. As part of a locally owned and operated automotive group, we are proud to serve St. John’s and communities throughout Newfoundland and Labrador.

We believe representing a premium automotive brand means delivering more than exceptional vehicles — it means providing an outstanding ownership experience at every interaction.

We are looking for a driven, detail-oriented and client-focused Service Advisor who thrives in a fast-paced environment, takes pride in their work and understands the importance of building lasting relationships with our clients.

This is an opportunity to represent one of the world's most respected premium automotive brands while becoming an important part of a team committed to excellence, accountability and success.

Why Audi St. John’s?

- Represent a globally recognized premium luxury brand
- Competitive, performance-driven compensation
- Work in a professional, fast-paced and rewarding environment
- Be part of a dealership focused on team culture, growth and the client experience
- Ongoing training, coaching and professional development
- Supportive leadership and a team committed to working together
- Opportunity to build a long-term career with a locally owned and growing automotive organization

What You’ll Do As a Service Advisor, you will play a critical role in delivering the premium ownership experience our Audi clients expect.

- Create a welcoming, professional and client-centric atmosphere at every interaction
- Build lasting relationships with clients through exceptional service, trust and attention to detail
- Champion our three core pillars of Communication, Convenience and Transparency (CCT)
- Act as the primary point of contact throughout the client's service experience
- Clearly communicate vehicle service requirements, recommendations, timelines and costs




- Operate with a sense of urgency, ensuring client needs are addressed promptly and efficiently
- Maintain proactive communication and keep clients informed throughout the repair process
- Work closely with technicians, Parts and fellow Service Advisors to ensure a seamless service experience
- Prepare accurate repair orders and maintain exceptional attention to detail
- Identify maintenance and repair opportunities while providing detailed, professional recommendations
- Take ownership of client concerns and work proactively toward timely resolutions
- Contribute to departmental targets, client retention and overall Service performance
- Support a positive, accountable and team-oriented culture where everyone works toward shared success

What We’re Looking For

- Previous automotive Service Advisor experience is preferred
- Exceptional communication and relationship-building skills
- Strong attention to detail and a commitment to accuracy
- A genuine passion for delivering outstanding client experiences
- Ability to multitask and prioritize in a fast-paced environment
- Robust sense of urgency, initiative and personal accountability
- Professional appearance, positive attitude and strong work ethic
- Excellent organizational and time-management skills
- Comfortable using technology and dealership management systems
- A team-first mindset with a willingness to support colleagues
- Strong problem-solving skills and the ability to remain composed under pressure
- Valid driver's license and clean driving record

Who Thrives Here? The right person takes pride in delivering excellence.

You understand that the little things matter.



From first impressions and a timely update to an accurate repair order and a seamless vehicle handover, every detail contributes to the client's overall experience.

You are organized, proactive and comfortable operating with a sense of urgency. You take ownership of your responsibilities, follow through on commitments and understand that great client experiences are built on trust, consistency and communication.

Most importantly, you believe in the power of teamwork.

You recognize that success is not achieved individually, but through a positive culture where people support one another, communicate effectively and take pride in delivering results together.

At Audi St. John's, our three pillars — Communication, Convenience and Transparency — guide everything we do.

Our clients expect more, and our team is committed to delivering it.

Ready to Join Our Team?

If you are a motivated, client-focused professional who takes pride in delivering exceptional service, embraces teamwork and thrives in a fast-paced environment, we want to hear from you.

Apply today and help us continue to elevate the Audi ownership experience at Audi St. John's.

About Us

Audi St. John's is proudly part of Matthews Motors, which also includes Volkswagen St. John's and Bodyworks Collision & Glass.

As a member of our team, you'll benefit from collaboration across all divisions, shared opportunities, and access to a broad inventory network that helps you better serve our customers.

As an equal opportunity employer, Audi St. John's is committed to fostering a team that reflects the diversity of the community in which we perform business. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Type: Full time

Pay: From $22.71 per hour

Benefits

- Disability insurance
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Store discount
- Vision care

Experience:
- service advisor: 1 year (preferred)

Licence/Certification:
- Class 5 Licence (preferred)

Work Location: In person

📌 Service Advisor (St. John's)
🏢 Bill Matthews Volkswagen Audi
📍 St. John's