Experienced Automotive Service Advisor

Tom Smith Chevrolet Buick GMC | Midland, Ontario

Job Type: Full-Time, Permanent

Schedule: Monday to Friday

Compensation: Competitive Base Salary + Monthly Performance Bonuses

Benefits: Health and Dental Benefits Available

Join Our Growing Service Team

Tom Smith Chevrolet Buick GMC is seeking an experienced, motivated, and customer-focused Automotive Service Advisor to join our growing service department.

With our brand-recent, state-of-the-art dealership and expanded service facilities, we are excited to welcome another dedicated professional to our team.

We take pride in building lasting customer relationships, providing exceptional service, and maintaining a positive, supportive workplace where employees are valued and teamwork matters.

Applicants must have a minimum of 2 years of automotive dealership Service Advisor experience.

Key Responsibilities

- Welcome customers and provide a friendly, professional service experience.
- Listen to customer concerns and accurately prepare repair orders.
- Review vehicle service history and manufacturer-recommended maintenance schedules.
- Confidently recommend appropriate maintenance and repair services.
- Clearly explain repair estimates, technician findings, and service timelines.
- Obtain customer authorizations and maintain consistent communication throughout the repair process.
- Follow up on outstanding estimates, recommended maintenance, and declined services.
- Work closely with technicians, dispatch, and fellow Service Advisors to maintain efficient shop operations.
- Maintain accurate repair orders and customer records.




- Work toward individual sales, productivity, and customer satisfaction objectives.
- Contribute to a respectful, professional, and team-oriented workplace.

Qualifications & Experience

Required:

- Minimum 2 years of Automotive Service Advisor experience in a dealership environment.
- Robust understanding of automotive maintenance and repair services.
- Proven customer service and sales abilities.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Self-motivated, dependable, and proactive.
- Ability to multitask in a fast-paced service environment.
- Valid Ontario driver's licence.

Preferred:

- Reynolds & Reynolds dealership management system experience.
- Previous General Motors dealership experience.
- Familiarity with Kimoby or similar customer communication software.
- Knowledge of manufacturer maintenance schedules and warranty procedures.

Compensation & Benefits We believe in recognizing and rewarding hard work, initiative, and solid performance.

Our team members enjoy

- Competitive base salary.
- Monthly performance bonuses based on individual sales results.
- Opportunities to increase earnings through maintenance and repair sales.




- Optional health and dental benefits available to full-time employees, subject to plan eligibility.
- Brand-new, modern dealership with expanded service facilities.
- Busy and growing service department.
- Supportive management and experienced technicians.
- Opportunities for continued training and professional development.
- Positive, team-oriented working setting.

Who We're Looking For Our ideal candidate is someone who takes pride in their work, enjoys building customer relationships, and understands the importance of delivering an exceptional service experience.

We value individuals who are confident presenting maintenance recommendations, motivated to achieve their goals, and willing to support their fellow team members.

We are looking for someone who brings experience, professionalism, a positive attitude, and a genuine desire to succeed.

Become Part of Our Team

If you are an experienced Automotive Service Advisor looking for a rewarding opportunity with a growing dealership, we would love to hear from you.

Join Tom Smith Chevrolet Buick GMC, where customer relationships matter, teamwork is valued, and your hard work is recognized.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $50,000.00-$100,000.00 per year

Benefits

- Extended health care

Experience:
- customer service: 2 years (preferred)

Language:
- English (preferred)

Licence/Certification:
- G drivers (required)

Work Location: In person

📌 Service Advisor (Midland)
🏢 Tom Smith Chevrolet Buick GMC
📍 Midland