The Service Associate (SA) is a key role within the CA Financial Services Inc.

Wealth

Team. This role provides operational support for Advisors, Clients and the Operations Team throughout all touchpoints of the Wealth contract lifecycle. This support includes initial account opening, regular maintenance of the Client relationship and/or Wealth contract, processing mutual fund and/or segregated fund transactions as directed by the Advisor, resolving any complaints or escalations in a qualified and timely manner, and addressing client inquiries, verbally or in writing, as needed.

The Service Associate has three critical areas of focus:

a) Provide end-to-end support for all Wealth contracts and/or Wealth Clients, including regular communication with Clients, Sun Life head office, product and/or service providers (i.e. fund companies).

b) Ability to think critically and remain calm when responding to complex situations and escalations that require detailed investigation to identify the most appropriate path to resolution.

c) Execute financial and non-financial transactions and/or updates with an elevated level of accuracy, efficiency and promptness to deliver exceptional back-office support to our Advisors.

The Service Associate possesses exceptional written and verbal communication skills and always maintains a high level of professionalism with Clients, external vendors, as well as Advisors, colleagues and the Executive Leadership Team of CA Financial Services Inc. Additionally, the Licenced Service Associate exhibits high ethical standards and always adheres to all compliance guidelines as directed by Sun Life, Canadian Investment Regulatory Organization (CIRO), and CA Financial Services Inc.

The Service Associate has developed the maturity, self-discipline and time management skills necessary to be successful in a fast-paced work environment that is constantly changing. Daily volumes fluctuate and are sometimes unpredictable, which requires adaptability the aptitude to work either independently and/or in a team environment as needed.

This role also includes limited office management duties to ensure office supply inventory, coordination with external vendors, building services and/or property management contacts as required.

This is a full-time in-person role based in either our Delhi or Simcoe office.





Accountabilities:

- Regular interaction (email, in-person, and telephone conversations) with Clients.
- Manage and respond to all Client inquiries related to Wealth contracts.
- Compliance – Ensure all necessary notes, documents, backup, and emails are saved to Salesforce and/or client files.
- Resolution of complex situations, errors, or instances where investigation is necessary.
- Provide Insurance backup for Client Liaison Team (as required).
- Financial and non-financial processing as per advisor direction., including, but not limited to: (a) New Account Application Forms (NAAF) and facilitating smooth opening of Wealth accounts while ensuring all compliance requirements are met, (b) Mutual fund and segregated fund purchases, redemptions, switches, transfers, etc., (c) Know Your Client updates, (d) Wealth account updates, such as Automatic Withdrawal Plans, Electronic Funds Transfer, Pre-Authorized Chequing Plan, Minimum Annual Payment, etc. (e) Provide end-to-end support of Group RRSP Plans, (f) This involves close interaction with employers and employees participating in Group RRSP plans, (g) Facilitate e-Signature requests via secure email, (h) Send Reasons Why Letters for Segregated Funds and Accumulation Annuities (AAs).

Required Skills and Competencies Interpersonal and Relationship Skills Problem solving and solution-oriented skills.

- Strong relationship-building skills.
- Superior verbal and written communication.
- Desire to be part of a team, while also able to work independently.
- Willing to provide and receive constructive feedback for making improvements.

Administrative Skills

- Attention to detail, thoroughness, accuracy, and efficiency.
- Superior prioritization skills.
- Computer savvy, with in-depth experience working with Microsoft products, Salesforce, and SV i-App.

Client Liaison Skills





- Pleasant and proactive approach with a Client First Focus to provide exceptional customer service within a sales environment.
- Possess emotional intelligence to interact with clients and colleagues effectively.
- Clear and direct communication, verbal and written.
- Proficient business writing experience, including emails, and responding to client inquiries.
- Patient and maintain composure under pressure.
- Resilient and able to handle objections and challenges from Clients.

Personal Reliability

- Action oriented: Proactive, takes initiative, self-starter.
- Exercise good judgment and common sense, especially when dealing with escalated items.
- High integrity, trustworthiness and self-accountability.
- Dependable and conscientious.
- Professional business conduct.
- Quick learning with a desire to take personal ownership of work.

Nice-to-have

- Knowledge of Salesforce and Svi App.

Educational Requirements

Mandatory Education

- Complete all necessary Sun Life online training courses with ten (10) business days from start date. The Licenced Service Associate will also complete any additional compliance training as required.

Beneficial Education

- Canadian Investment Funds Course (IFSE).
- 90-Day Training Course (IFSE).

Reporting Structure The Service Associate role is part of the CA Financial Services Inc. Operations Team and reports directly to the Chief Operating Officer. About CA Financial Services Inc.

We are a team of skilled and knowledgeable professionals that are always willing to support each other. CA Financial Services Inc. provides life and health insurance, group benefits solutions, investments and comprehensive wealth management services for our clients.

While we are contracted with Sun Life, we are self-branded as CA Financial Services Inc., which allows us the best of both worlds. As a reputable brand that has stood the test of time, Sun Life offers phenomenal products, tools and programming. As CA Financial Services Inc., we set ourselves apart from other advisor businesses with our personalized approach, our experience, skillset, how we thrive on embracing change, and how we recognize the value of each employee.

Pay: $40,000.00-$50,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Service Associate (Delhi)
🏢 CA Financial Services
📍 Delhi