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Service Coordinator

Industrial Machine Inc. (IMI)

Are you an organized, customer-focused professional looking for an opportunity to put your skills to work, make a meaningful contribution, and grow with an established company?

With over 50 years in business, Industrial Machine Inc. (IMI) is a trusted distributor of municipal and contractor equipment. We take pride in representing industry-leading manufacturers who share our commitment to quality, service, value, and lasting customer relationships.

We are currently looking for a motivated and detail-oriented Service Coordinator to join our team!

The Opportunity

Reporting to the Service Manager, the Service Coordinator plays an important role in the day-to-day operations of our Service Department. As the first point of contact for customers requesting service, you will help ensure service requests are handled efficiently, professionally, and with a strong focus on customer satisfaction.

This position combines customer service, administrative support, and coordination responsibilities, making it ideal for someone who enjoys staying organized, managing competing priorities, and being part of a collaborative team.

Key Responsibilities

- Serve as the first point of contact for incoming service inquiries and customer requests.
- Answer, screen, and coordinate incoming service calls in a professional and courteous manner.
- Open and maintain service work orders, files, and CRM cases.
- Coordinate and maintain the Service Department's shop schedule.
- Prepare and maintain forms, documentation, and administrative records.
- Complete service-related data entry and general administrative duties.
- Prepare documents, spreadsheets, reports, and backups as required.
- Maintain accurate customer and vendor databases and directories.
- Assist with the preparation and organization of equipment and training files, manuals, and related documentation.




- Provide ongoing administrative and coordination support to the Service Department.
- Perform other related duties as assigned.

Qualifications & Experience

- High school diploma or equivalent.
- Minimum of two years of experience in a service department or similar administrative coordination role.
- Proficiency in Microsoft Office, email, and CRM software.
- Previous experience in a service-oriented or equipment-related environment would be an asset.

Skills & Competencies The ideal candidate will bring:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first approach.
- Exceptional organizational skills and attention to detail.
- Effective time management and the ability to prioritize multiple tasks.
- The ability to work well under pressure in a quick-paced environment.
- A collaborative attitude and the ability to work independently when required.
- A proactive, self-directed approach with a willingness to take initiative.
- A commitment to accuracy, quality, and high standards of work.

Why Join IMI? At Industrial Machine Inc., we believe our people are an important part of our success. With more than five decades of experience in the industry, we offer the opportunity to become part of an established organization that values quality, customer relationships, and teamwork.

If you are someone who takes pride in your work, enjoys helping customers, and thrives in a busy, team-oriented environment, we would love to hear from you!

We thank all applicants for their interest in joining Industrial Machine Inc. However, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Experience:
- Customer service: 2 years (preferred)
- service advisor: 2 years (preferred)

Work Location: In person

📌 Service Coordinator - Equipment Dealer (Acheson)
🏢 Industrial Machine
📍 Acheson