Lead ServiceNow ITOM architecture across event management, service health, and operational intelligence. Shape scalable solutions for integrated enterprise operations.As a ServiceNow ITOM Architecture Lead, you will design architectures connecting ServiceNow with monitoring, observability, cloud, network, infrastructure, application, and security platforms. Your work will establish service-aware operations through CMDB, Common Service Data Model, service topology, and Configuration Items.
You will also guide automation and remediation workflows.Key Responsibilities:
Design ServiceNow ITOM and AIOps architectureIntegrate enterprise monitoring and observability platformsDefine service topology and impact analysis dependenciesDesign automated incident and remediation workflowsReview implementations against approved architectureRequirements:
Solid ServiceNow architecture and ITOM experienceKnowledge of Discovery, Service Mapping, and Health Log AnalyticsExperience with event correlation, noise reduction, and service healthUnderstanding of Flow Designer, orchestration, and IntegrationHubStrong communication, leadership, and analytical skillsBring ServiceNow ITOM architecture, service mapping, and automation expertise to strengthen enterprise operational intelligence and reliability.