Title: ServiceNow Solution Architect Location: Vancouver , BC , Canada (BC Hydro Account) Role Overview: We are seeking an experienced ServiceNow Solution Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and SecOps. The ideal candidate will drive platform strategy, solution design, integrations, governance, and technical delivery for a large enterprise environment.

Key Responsibilities: Own ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps. Design scalable solutions aligned with CSDM and enterprise architecture standards. Lead ITSM processes including Incident, Problem, Change, Request, Knowledge, and SLA. Define CMDB governance, Discovery, Service Mapping, and Event Management strategies.

Guide

SecOps implementation, including Security Incident and Vulnerability Response. Design integrations using REST/SOAP, MID Server, and IntegrationHub. Oversee scripting, Flow Designer, workflows, upgrades, and platform performance. Establish architecture governance, release management,



and technical best practices. Engage with stakeholders, architects, and delivery teams.

Required Skills &

Experience: 10–15 years of overall IT experience with strong ServiceNow architecture experience. Expertise in ServiceNow ITSM, ITOM, CMDB, and SecOps. Strong knowledge of CSDM, Discovery, Service Mapping, and CMDB governance. Hands-on experience with Flow Designer, Business Rules, Script Includes, and IntegrationHub.

Experience with REST/SOAP APIs, MID Server, and enterprise integrations. Knowledge of ATF, upgrades, performance optimization, and release management. Strong stakeholder management and architecture governance experience. ITIL, Agile, and DevOps knowledge.

Valuable to Have: Utility or regulated enterprise experience.

Event

Management/AIOps and Vulnerability Response. Managed services and large-scale enterprise implementations.

📌 ServiceNow Solution Architect (Vancouver)
🏢 apptoza
📍 Vancouver