Use English and French communication skills as a Bilingual Claims Coordinator at First Canadian's on-site Sherwood Park head office. Support customers throughout initial claims inquiries.

Reporting to the Manager, Group & Creditor Life and Disability Claims, this full-time position serves as customers' primary claims contact. The work includes reception, telephone and email communication, claims documentation, detailed notes, and administrative support. Hours run from 9:00 a.m. to 6:00 p.m. Monday through Thursday, then 9:00 a.m. to 5:00 p.m. Friday.

Key Responsibilities:

- Assist claimants with inquiries and establish current claims
- Manage incoming Creditor Claims email and fax inquiries
- Handle customer, third-party, and Dealer representative calls




- Communicate with customers and financial institutions verbally and in writing
- Generate documents, prepare files, and maintain accurate claim notes

Requirements:

- High school diploma
- One to two years of related administrative or insurance clerical experience preferred
- Previous call center and frontline customer interaction experience preferred
- Intermediate Microsoft Word and Excel skills
- Fluent written and spoken English and French

Bring bilingual communication, customer contact, and claims administration skills to First Canadian's Creditor Claims team in Sherwood Park.

📌 Bilingual Claims Coordinator Sherwood Park (Quebec City)
🏢 First Canadian
📍 Quebec City