Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Front Desk Manager to join our team.

Pay Range

CAD $43,000.00 - CAD $45,000.00 /Yr.

What You'll Do

- Provide leadership, direction, and support to Guest Services and Front Office associates.
- Oversee daily guest services operations, including check-in, check-out, reservations, room assignments, and guest requests.
- Ensure guests receive a warm, professional, and welcoming experience throughout their stay.
- Monitor guest satisfaction and respond promptly and professionally to questions, concerns, and service recovery opportunities.
- Resolve guest issues and complaints with appropriate judgment, urgency, and follow-through.
- Assist with training, coaching, and development of Guest Services associates to ensure consistent service and operational standards.
- Monitor front desk operations, lobby presentation, and guest service areas to ensure cleanliness, organization, and brand standards.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other hotel departments to ensure guest needs are addressed efficiently.
- Review and maintain accurate guest information, room status, billing, and payment details in accordance with hotel procedures.
- Assist with daily operational reports, cash handling, deposits, and other front office administrative responsibilities.
- Support the management team in achieving guest satisfaction, revenue, service, and operational goals.
- Monitor staffing levels and assist with scheduling to ensure appropriate coverage based on business needs.
- Promote hotel amenities, services,



and programs while identifying opportunities to enhance the guest experience.
- Ensure compliance with hotel policies, brand standards, safety procedures, and applicable regulations.
- Communicate key guest, operational, and maintenance information to appropriate hotel leadership and departments.
- Perform other duties as assigned.

Qualifications & Requirements

- Previous hotel, guest services, front office, or hospitality experience required.
- Previous supervisory or leadership experience preferred.
- Strong guest-service and communication skills.
- Ability to effectively resolve guest concerns and service issues in a professional manner.
- Strong organizational, problem-solving, and time-management skills.
- Ability to lead, coach, and motivate associates in a fast-paced environment.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

- A guest-focused leader who takes pride in creating exceptional hospitality experiences.
- A confident and approachable professional who can effectively lead and support a team.
- A problem-solver who responds to guest concerns with urgency, professionalism, and sound judgment.




- A detail-oriented leader who understands the importance of accurate front office operations.
- Someone who demonstrates reliability, accountability, professionalism, and a commitment to service excellence.

Physical Requirements

- Stand and walk for extended periods.
- Frequently sit, stand, bend, reach, and move throughout the hotel.
- Occasionally lift, carry, and maneuver supplies and equipment.
- Occasionally lift up to 25 pounds.Work in a fast-paced environment and remain professional while handling multiple priorities.
- Use computers, phones, handheld devices, and other hotel technology throughout the workday.

Experience With The Following Is Preferred

- Property Management Systems (PMS)
- Point-of-Sale (POS) systems
- Guest messaging and communication platforms
- Online travel agency (OTA) and reservation systemsMicrosoft Office Suite
- Mobile or handheld hotel communication tools

Amazing Benefits At A Glance

- Team-Driven and Values-Based Culture
- Medical, Dental & Vision Insurance
- Paid Vacation, PTO & Holidays
- RSP with Company Match after 6 months
- Employee Assistance Program
- Career Growth Opportunities & Leadership Development Programs
- Reduced Hotel Rates Throughout Our Portfolio
- Employee Referral Program
- Life Insurance
- Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional expe

📌 Front Desk Manager (Edmonton)
🏢 Hotel Equities
📍 Edmonton