Customer Solutions specialists can support Olympus sales operations in hybrid Richmond Hill work involving Service Cloud cases and order inquiries.

At Level II, this customer support position expands daily Sales Level I responsibilities with complex requests and division-specific tasks. You will maintain customer records, provide timely follow-up, and coordinate resolutions with Olympus Canada divisions. The role emphasizes KPI performance, policy adherence, and accurate assistance for customers and the sales force.

Key Responsibilities:

- Maintain accurate customer information and inquiry records
- Provide continued support and timely customer follow-up
- Coordinate resolutions with other Olympus Canada divisions
- Complete chemical invoicing and integration order updates




- Manage telephone contact to maintain customer service

Requirements:

- One to two years of retail or service experience
- Bilingual English-French proficiency in speaking, reading, and writing
- Excellent communication and customer service skills
- Strong Microsoft Office and organizational capabilities
- Salesforce Service Cloud, Datasweep, Netsuite, or SAP experience preferred

Use bilingual communication, Service Cloud knowledge, and exact case management to support Olympus Customer Solutions in Richmond Hill.

📌 Sales Support Representative Customer Solutions (Richmond Hill)
🏢 Olympus
📍 Richmond Hill