THE PROSPECT

Some days you’ll solve a customer’s problem from our Saskatoon office. Other days you’ll grab your tools, head into the field and solve it in person. That’s exactly what this role is built for.

AlarmTek is a family-owned Canadian security company built in Saskatoon. We’re looking for someone who combines the mind of a technical troubleshooter with the hands-on ability of a field technician. Your schedule will flex between office support and customer locations based on installation, service and technical-support demand.

WHAT YOU’LL DO

- Troubleshoot alarm systems, sensors, cameras, video doorbells, apps and connectivity issues.
- Guide customers through clear, step-by-step solutions by phone, email and support systems.
- Install, configure, test and service AlarmTek security and connected devices.
- Diagnose field issues involving equipment, wiring, networking and connectivity.
- Teach customers how to confidently use their systems.
- Document support cases, work orders, equipment and inventory accurately.
- Escalate complex issues and coordinate with other AlarmTek teams when needed.

YOU’LL BE A STRONG FIT IF YOU

- Think logically and enjoy figuring out why something is not working.
- Communicate clearly with customers who may not be technically confident.




- Are comfortable with mobile apps, connected devices and basic networking.
- Can safely use common hand and power tools and work from ladders.
- Hold a valid driver’s licence and can travel to customer locations.
- Are organized, dependable, coachable and committed to following through.
- Can lift and carry up to 40 lbs and work in typical residential and commercial environments.

EXPERIENCE THAT CAN TRANSFER WELL Security systems, telecommunications, IT or help-desk support, networking, electronics, low-voltage installation, smart-home technology, field service or technical customer support. Direct security experience is an asset, but technical aptitude, customer-service instincts and willingness to learn matter most.

WHY ALARMTEK

You’ll train toward both AlarmTek technical-support and field-installation competency. This role builds practical skills across installation, networking, troubleshooting, customer service and field operations, with potential pathways into senior technical support, service, training, technical operations or field leadership.

Job Types: Full-time, Part-time

Pay: $20.00-$26.00 per hour

Experience

- Customer service: 1 year (required)

Work Location: In person

📌 Smart Security Field & Technical Support Specialist (Saskatoon)
🏢 AlarmTek Security Systems
📍 Saskatoon