Lead overnight Front Office operations through night audit procedures, guest service, and accurate reporting while working variable shifts, weekends, and holidays. Support hotel guests with skilled, gracious service.

This Night Auditor role runs Front Office shifts and leads Front Office areas when designated managers or supervisors are absent. You will review reports, operate property management systems, verify room rates, and address guest concerns. The position also supports safety, revenue, and service standards.

Key Responsibilities:

- Open and close Front Desk Night Audit shifts
- Review critical Front Desk reports and audit information
- Lead Front Office areas during management absences
- Respond to guest problems and service feedback
- Verify room rates and support occupancy revenue

Requirements:

- One to three years of guest service experience
- Previous hotel supervisory experience required
- Property management system experience and intermediate computer knowledge
- Basic math skills and knowledge of resort facilities
- English communication skills and availability for late shifts

Apply Front Office leadership, night audit knowledge, and superior customer service skills across every overnight guest interaction.

📌 Night Auditor Front Office Supervisor (Ottawa)
🏢 River Cree Resort & Casino
📍 Ottawa