Support Tali AI customers in English and French by troubleshooting technical issues, guiding onboarding, and protecting clinic adoption across Canada and the US.

As a Bilingual Customer Support Specialist, you will help clinics reach first value through trials, setup, activation, and practical guidance. You will handle Tier I and II troubleshooting across integrations, billing, and account configuration. The work also includes escalations, service disruptions, renewals, and customer records.

Key Responsibilities:

- Run clinic trials and onboarding from setup through activation
- Resolve Tier I and II issues in both languages
- Reproduce issues and prepare actionable Engineering escalations




- Coordinate service disruptions and contribute to post-incident reviews
- Monitor adoption, renewals, records, and recurring customer friction

Requirements:

- Skilled spoken and written English and French
- Hands-on Tier I and II troubleshooting experience
- Ownership of customer issues through resolution
- Ability to explain technical answers practically to clinicians
- Organization across CRM and ticketing systems

Apply bilingual troubleshooting, onboarding, and customer ownership skills to support clinicians using Tali AI's medical assistant.

📌 Bilingual Technical Customer Support Specialist (Toronto)
🏢 Tali AI
📍 Toronto