Drive omni-channel client loyalty at Harry Rosen Oakridge Park, leading advisors through service standards, digital goals, and team development.

This full-time permanent Client Experience Leader reports to the Store Leader in Vancouver, British Columbia. You will help teams serve clients in-store and online while advancing sales conversion and long-term loyalty. The role combines leadership, training, performance improvement, and operational policy execution.

Key Responsibilities:

- Develop in-store and after-sales service standards
- Assist advisors across in-store and online channels
- Educate teams and clients on program benefits
- Train current Clothing Advisors and Specialists
- Align teams with store protection and LP standards

Requirements:

- Minimum three years of retail leadership capacity
- Focus on customer loyalty and conversion
- Ability to develop others through documented coaching
- Strong understanding of business plans and initiatives
- Inclusive approach aligned with company values

Lead omni-channel service, advisor development, and client loyalty initiatives within Harry Rosen's luxury menswear retail environment.

📌 Omnichannel Retail Experience Manager (Vancouver)
🏢 BROBSTON GROUP
📍 Vancouver