Serve Greater Sudbury residents as a bilingual 311 Call Centre Representative using English, French, CRM systems, and municipal service knowledge.
Reporting to the Manager of 311 and Customer Service, this regular part time position supports the City of Greater Sudbury. Answer inquiries, resolve issues at first contact, and route service requests accurately. The role requires one to two and one-half years of related customer relations experience and secondary school completion.
Key Responsibilities:
- Answer, process, transfer, and refer incoming telephone calls
- Provide municipal service, program, and operating-hours information
- Record, prioritize, and route requests through CRM software
- Assess urgency and escalate issues to appropriate departments
- Monitor two-way radio inquiries and follow up with departments
Requirements:
- Secondary school completion
- One to two and one-half years related customer relations experience
- Excellent English and required French verbal skills
- Positive working knowledge of written French
- Conflict resolution, keyboarding, and computer navigation abilities
Apply your bilingual communication, CRM, and problem-solving skills while supporting residents through Greater Sudbury's 311 service.