Salary Range: $45,967.00 To $56,549.00 Annually

Program Assistant

POSITION DETAILS
Program Assistant

Program:

Operations

Contract:

Temporary Full time; 35 hours per week, 1 year contract, In-person

Location:

355 Church Street, Toronto ON with travel to other FST offices as required

$45,967 - $56,549 Grade 5 BU
Application Deadline:

November 19, 2026 by 5:00 pm
File Number:

FAC #32-26 - with cover letter and resume

Mail:

HR, 355 Church Street, Toronto ON M5B 0B2

Grow with us

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community building and working with partners to strengthen the sector.

We're proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try current things.

The Opportunity

Reporting to the Manager of Operations, this position is responsible for supporting programs and for receiving all visitors to the site where the position is located. Some duties are assigned lead roles while others are shared across all staff performing them. This is a full-time, in-office position.

Responsibilities:





- Welcoming and directing all visitors and callers
- Answers telephone, using a bilingual French/English greeting, and responds to inquiries.
- Checks, routes, and responds to messages in the general delivery mailbox
- Cancels or reschedules appointments with clients when staff, students or volunteers are absent or delayed

Administration :

- Prepares information packages
- Collects, updates and inputs information into applicable electronic databases
- Collects and reconciles fees from clients and issues receipts
- Processes and submits fees to accounts receivables.
- Works with manager(s) to orient and update staff, students and volunteers to relevant administrative protocols
- Submits orders and maintains office and kitchen supplies and office equipment
- Ensures the first aid boxes are maintained and reported to Facilities
- Keeps abreast of developments in local community resources as they relate to site-specific programming. Develops and maintains systems to share this information with site staff
- Acts as a liaison with various service providers regarding issues identified within the suite
- Communicate with collateral contacts outside the organization, e.g.: to place media ads, provide information to justice system partners (e.g. probation officers, Crown attorneys), book interpreters,



coordinate participation in community events (e.g. Pride, health fairs)
- Supports with various correspondence for a variety of stakeholders.
- Takes minutes at various meetings as requested
- Participates in quality improvement activities
- Maintains accurate filing systems
- Provides logistical support for the preparation of presentations, community events, seminars and/or workshops
- Maintains a list of regulatory college license numbers to be used for billing purposes
- Prepares letters for clients
- Marks attendance of all clients in electronic client database
- Maintains absolute confidentiality regarding client information.
- Supports risk management and efficiency processes

Training and Development

- Participate in regular staff meetings and peer consultation sessions.
- Participate in supervision sessions (individual and/or group) monthly at a minimum and seek support when needed.
- Identify development and training needs in collaboration with supervisor and develop a plan to meet training and development needs.
- Participate in organization-wide and/or division specific training.
- Participate in funder-initiated training, where applicable.

Equity, Diversity and Inclusion

- Articulate commitment to diversity, challenge the status quo, hold others accountable, and makes diversity, equity, and inclusion a priority.
- Act as a change agent for integration of Equity, Diversity, and Inclusion (EDI), anti-oppression and social justice principles within FST policies, practices, culture, programs, and activities, and within the sector, and community.

Other Duties and Responsibilit

📌 Program Assistant (Toronto)
🏢 Family Service Toronto
📍 Toronto