Build trusted customer relationships through collections advice, responsive service, and strong communication as a BMO Account Specialist. Support customers with payment solutions.

This position develops rapport with BMO customers and prospects while addressing delinquent and high-risk accounts. You will understand customer needs, recommend suitable payment strategies, and provide collections-related sales and service. You will also maintain relationships and identify referrals.

Key Responsibilities:

- Develop rapport and confidence with customers
- Provide collections-related sales and service
- Recommend payment strategies aligned with customer objectives
- Maintain long-term, profitable customer relationships
- Refer complex situations to managers or internal groups

Requirements:

- Typically one to two years of relevant experience
- Related post-secondary education or equivalent experience
- Working knowledge of consumer collections laws
- Knowledge of BMO products and services
- Valuable verbal, written, organizational, and problem-solving skills

Use relationship management, customer insight, and collections expertise to support informed payment decisions for BMO customers.

📌 Consumer Collections Relationship Specialist (Ottawa)
🏢 BMO
📍 Ottawa