Deliver polished guest service with Level as a Guest Services Agent, using reception expertise and solid interpersonal communication. Support residents, vendors, and travelers.

This customer-focused position serves Level's hotel and residential desk needs. You will manage guest interactions, special requests, complaints, inquiries, check-in, check-out, and service recommendations. Proficiency in Microsoft Outlook, Word, Excel, and Windows supports accurate daily operations.

Key Responsibilities:

- Handle guest interactions with hospitality and professionalism
- Resolve complaints and answer service inquiries
- Complete check-in, check-out, maintenance logs, and audits
- Coordinate arrivals, deliveries, packages, mail, and luggage
- Provide basic troubleshooting for Internet, television, and movies

Requirements:

- High school degree or equivalent
- Front office or concierge experience required
- Proficiency in Microsoft Outlook, Word, Excel, and Windows
- Excellent customer service and interpersonal skills
- Strong communication and multitasking abilities

Bring hospitality, reception, communication, and troubleshooting skills to Level's guest services operations supporting residents and visitors.

📌 Guest Services Agent Hotel Concierge (Vancouver)
🏢 Onni Group of Companies
📍 Vancouver