Help BMO customers navigate payment strategies through bilingual account resolution, responsive service, and professional collections conversations. Build trust through expertise.

In this Bilingual Account Specialist position, you develop customer rapport and provide advice related to payments and overall collections strategies. You manage customer calls, process transactions, complete documentation, and refer matters to internal business groups. You also support long-term relationships and share of wallet.

Key Responsibilities:

- Contact customers for application and payment information
- Keep customers informed about payment status and results
- Process transactions and send client communications
- Escalate complex or unresolved situations to managers
- Maintain customer and Bank information confidentiality

Requirements:

- Positive knowledge of BMO products and services
- Knowledge of competitive marketplace and product trends
- Good customer communication and organization skills
- Good collaboration and team skills
- Specialized knowledge in the functional area

Bring bilingual service, customer rapport, and payment strategy expertise to BMO's account resolution and collections activities.

📌 BMO Bilingual Account Resolution Advisor (Quebec City)
🏢 BMO
📍 Quebec City