Support guests from the concierge desk at InterContinental Toronto Centre, using fluent English, service judgment, and precise follow-up in downtown Toronto.

This Full time Concierge role serves travelers within InterContinental Hotels & Resorts. You will respond to concerns, communicate outstanding issues to management, maintain the desk's presentation, and assist with luggage or the bell stand. The position involves frequent guest and third-party interaction.

Key Responsibilities:

- Respond appropriately to guest concerns and complaints
- Communicate unresolved requests to management for follow-up
- Maintain a neat, orderly concierge desk and area
- Assist the bell stand and provide luggage assistance
- Coordinate daily communications with other departments

Requirements:

- High School diploma or equivalent
- One year concierge or related experience required
- Fluent English; other languages preferred
- Ability to handle phones and computer keyboards
- Ability to lift or carry items up to 25 pounds

Apply your guest relations, communication, and service coordination skills as Concierge at InterContinental Toronto Centre in downtown Toronto.

📌 Toronto Hotel Concierge Guest Relations
🏢 IHG Hotels & Resorts
📍 Toronto