Support U.S. payroll questions remotely through Workday, applying payroll tax knowledge and empathetic written communication. Serve employees across multiple states.
As the first contact for a consolidated U.S. multi-state operation, you will own the payroll mailbox and tier-one case resolution. Opensity Solutions supports law firms, financial institutions, and professional services firms through technology-enabled managed services. The position handles pay, deductions, taxes, direct deposits, and related employee requests.
Key Responsibilities:
- Monitor payroll mailbox and ticketing portal within SLA requirements
- Resolve tier-one pay, deduction, tax, and direct deposit cases
- Produce pay statements, W-2 reprints, and VOE requests
- Escalate complex issues with complete context to appropriate owners
- Support biweekly payroll processing and inquiry spikes
Requirements:
- Three or more years in payroll, HR shared services, or employee support
- Beginner to intermediate U.S. tax compliance knowledge
- Knowledge of gross-to-net payroll, taxes, and deductions
- Workday and ticketing or case tools preferred
- Fluent English, discretion, empathy, and U.S. business-hours overlap
Apply payroll expertise, Workday familiarity, and transparent communication to support accurate employee resolutions at Opensity Solutions.