Support Snowflake customers in Toronto or Atlanta using SQL troubleshooting and AI-assisted diagnostics. This full-time role requires Japanese fluency and clear technical communication. As a Cloud Support Engineer, you will own customer cases from triage through resolution and follow-up. You will investigate logs, scripts, Snowflake tools, and AI-generated hypotheses. The role also connects technical support with platform stability and customer experience.

Key Responsibilities
- Manage customer issues through resolution and follow-up
- Provide clear, timely customer updates
- Troubleshoot with SQL, logs, scripting, and Snowflake tools
- Validate AI-generated hypotheses and responses
- Document solutions and improve knowledge-base content

Requirements:
- Computer Science degree or equivalent experience
- At least two years of technical support experience
- Fluent spoken and written Japanese and solid English
- SQL, scripting, automation, Windows, and Linux knowledge
- Familiarity with data warehousing and web services Bring Japanese-language support, technical troubleshooting, and AI validation skills to Snowflake’s customer-facing cloud engineering team.

📌 Japanese-Speaking Cloud Support Engineer (Toronto)
🏢 Skillhub Solutions
📍 Toronto