IT Infrastructure Support Associate – Local Technology Support (LTS)

Role Overview The IT Infrastructure Support Associate provides hands-on onsite and remote technical support for enterprise workplace and infrastructure services. The role supports end-user technology, local network infrastructure, collaboration/AV systems, asset management, and day-to-day site technology operations.

Key Responsibilities- Provide onsite and remote support for laptops, desktops, Microsoft 365, peripherals, and workplace technology.

- Troubleshoot hardware, software, wired/wireless connectivity, and L1/L2 technical issues.
- Support device deployments, refreshes, new joiners, equipment moves, and decommissioning.
- Assist with local network infrastructure, Microsoft Teams Rooms, AV, and collaboration technologies.
- Maintain accurate technology inventory and asset records.
- Manage incidents and service requests and maintain effective technical documentation.
- Participate in office buildouts, technology refreshes, infrastructure changes, and site initiatives.
- Collaborate with network, infrastructure, security, vendors, and specialized support teams
- Work Workplace Full-time, primarily onsite, with flexibility to support critical incidents, deployments, projects, and occasional travel to other locations.
- Qualifications
- 2–4 years of IT, infrastructure, desktop,



or technical support experience.
- Working knowledge of Windows, Microsoft 365, PC hardware, Active Directory, asset management, and basic network troubleshooting.
- Strong troubleshooting, communication, customer service, and organizational skills.
- Ability to work independently and effectively within cross-functional technical teams.
- College diploma, university degree, or equivalent relevant technical experience preferred. Pay Transparency Info for Job Postings: Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here: https://www.accenture.com/ca-en/careers/local/benefits

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $18.65 to $37.88

📌 SW/App/Cloud Tech Support Associate (St. Catharines)
🏢 Accenture
📍 St. Catharines