The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

- Classification: Switchboard Operator
- Union: COV CUPE 2111
- Unit and Program: Health Information Management, Switchboard
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 13-NOV-2026
- Employee Class: Casual/Relief
- Date Available: 07-DEC-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $23.52
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable

Required Qualifications: High School diploma or recognized equivalent required.

Additional Required Qualifications:





Six months recent related Switchboard or call centre experience required Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and skilled manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Adept with Microsoft Office Suite (Word, Outlook and Excel) required.

Working knowledge of medical terminology required, with a medical terminology course preferred. Excellent listening and comprehension skills. Excellent communications skills involving speaking, listening, reading and writing.

Ability to work with minimal supervision. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.

Preferred Qualifications:

Ability to work effectively and independently within timelines and with frequent interruptions.

📌 Switchboard Operator (Edmonton)
🏢 Covenant Health Canada
📍 Edmonton