Overview

Tactical Security Guard – RBC Bank

Onyx Guard Services Inc.

Position Summary

Onyx Guard Services Inc. is seeking a qualified, alert, and dependable Tactical Security Guard to provide security services at an RBC Bank location.

The successful candidate will be responsible for maintaining a secure and secure environment for bank employees, customers, and visitors. This position requires a strong security presence, excellent customer service skills, sound judgment, and the ability to respond professionally to potentially threatening or emergency situations.

As a Tactical Security Guard working in a financial institution, you must maintain a high standard of professionalism, appearance, confidentiality, and situational awareness at all times.

Key Responsibilities

- Visible Security Presence: Maintain a professional and approachable security presence within the bank to deter criminal activity, disruptive behaviour, and potential threats.
- Customer and Employee Safety: Monitor the banking environment to help ensure the safety of employees, customers, and authorized visitors.
- Access Control: Observe individuals entering and leaving the bank, identify suspicious behaviour, and follow established procedures regarding unauthorized access or security concerns.
- Threat Assessment: Remain alert to suspicious individuals, aggressive behaviour, potential robberies, and other security risks. Report concerns promptly and follow RBC's established emergency procedures.
- Incident Response: Respond calmly and professionally to disturbances, verbal confrontations, medical emergencies, and security incidents while prioritizing the safety of everyone on site.
- Conflict Resolution:



Use effective communication and de-escalation techniques to manage difficult situations without unnecessary confrontation.
- Emergency Procedures: Understand and follow site-specific procedures for robberies, lockdowns, evacuations, fire alarms, and other emergencies. Never unnecessarily place yourself, customers, or employees in danger.
- Patrols and Inspections: Conduct assigned security checks of entrances, exits, ATM areas, and other designated locations without leaving the assigned security post unattended unless authorized.
- Reporting: Prepare accurate, detailed incident reports and immediately notify the appropriate RBC representative and Onyx Dispatch of significant security concerns.
- Communication: Maintain professional communication with bank management, employees, Onyx supervisors, Dispatch, and emergency services when required.
- Confidentiality: Respect the privacy of customers and protect confidential banking information observed during your duties.
- Site Compliance: Follow RBC's security policies, Onyx Guard Services' standard operating procedures, and all applicable Ontario laws and regulations.
- Professional Appearance: Maintain a clean, complete tactical uniform and demonstrate professional conduct throughout every shift.

Qualifications and Requirements

Required:

- Valid Ontario Security Guard Licence.
- Previous security experience, preferably in a bank, financial institution, commercial property, or other high-security environment.




- Strong observation skills and excellent situational awareness.
- Excellent verbal communication, customer service, and conflict-resolution skills.
- Ability to remain calm and make sound decisions during stressful or potentially dangerous situations.
- Professional appearance and the ability to confidently interact with bank employees and customers.
- Ability to prepare clear and accurate incident reports.
- Reliability, punctuality, and a strong sense of responsibility.
- Ability to follow strict security procedures and maintain confidentiality.

Preferred:

- Previous tactical security or financial institution security experience.
- Use of Force training and practical de-escalation experience.
- Emergency First Aid and CPR certification.
- Experience responding to emergencies and working alongside law enforcement.
- Knowledge of Ontario security legislation and the legal limitations of a security guard's authority.

Expectations of the Successful Candidate Working inside an RBC Bank requires more than simply observing your surroundings. You are often the first visible security professional customers encounter and must represent both RBC and Onyx Guard Services Inc. in a positive and professional manner.

We are looking for someone who is confident but not intimidating, approachable but alert, and capable of responding firmly and professionally when a situation requires intervention.

The safety of bank employees and customers must always remain the highest priority.

Employer: Onyx Guard Services Inc.

Position: Tactical Security Guard – RBC Bank

Work Environment: Financial Institution / Banking Security

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Tactical Security Guard (Newmarket)
🏢 Onyx Guard Services
📍 Newmarket