Are you a highly-motivated, self-starter who is driven and competitive? Are you looking to join a high-performing team that is strategically capturing market share with an innovative platform in one of the top growth spaces in health care? If strategic growth, with a high customer focus and integrity are core components of your career path, then look no further than Umano Medical!

- Account Management: Manage and nurture relationships with accounts, ensuring high levels of customer satisfaction and retention.
- Sales Growth: Identify opportunities to expand sales within existing accounts and acquire new customers. Meet and exceeds sales goals.
- Customer Support: Provide exceptional customer service, addressing inquiries, manage service calls, ensuring customer problems are addressed and resolved and ensuring timely service to all customers.
- Participate in training technical and clinical staff in hospitals.
- Collaboration: Work closely with the sales team, marketing, service and product development to align account strategies with company objectives.
- Support product deliveries and commissioning (handling up to 50 lbs)
- Follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction




- Repair products at customer sites
- Maintain documentation for all service cases or service requests
- Monitor and analyze parts and demo inventory
- Perform all other related tasks

Requirements

- Collegial degree in a related field, or any combination of experience and training relevant to the position
- Minimum of 3 years of experience in account management in the medical device industry (asset).
- Robust relationship-building and customer service skills.
- Excellent communication and problem-solving abilities.
- Ability to read technical drawings
- Experience in after-sales service or customer support
- Experience in product repair and technical support (asset)
- Willingness to travel
- Proficiency in CRM software and office productivity tools.(asset)

Job Type: Full-time Pay: From $75,000.00 per year

Benefits

- Company events
- Company pension
- Employee assistance program
- Flexible schedule
- Language training provided
- Life insurance
- Mileage reimbursement
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: On the road

📌 Technical and Sales Territory Manager Winnipeg
🏢 Umano Medical
📍 Winnipeg