Cisco seeks a Technical Support Leader in Kanata, Canada, specializing in Cisco UCS, HyperFlex, and critical infrastructure network troubleshooting.

Within Cisco Canada Customer Experience, this leader provides personalized technical support to Canadian Critical National Infrastructure customers. The work includes escalation leadership, customer collaboration, and coordination with Cisco global TAC, product engineering, skilled services, service sales, and account teams.

Provide second and third tier device and network support

Lead resolution of network issues during outages

Develop shared labs simulating customer network environments

Troubleshoot customer issues and identify effective resolutions

Develop automation assets and AI tools for service delivery

Live in Kanata or be willing to relocate

Canadian citizenship or permanent residency

Ability to obtain Canadian Government Security Clearance

Bachelor's degree and five years relevant industry experience

Use Cisco UCS expertise, outage leadership, and customer support skills to strengthen Canadian critical infrastructure network services. #

📌 Technical Support Leader Cisco UCS (Ottawa)
🏢 Cisco Systems
📍 Ottawa