Lead admissions strategy and referral relationships for CATC in a hybrid Markham model, using Salesforce and healthcare operations expertise.

Reporting to the Vice President, Strategic Partnerships, this Director oversees CATC’s inbound call centre, admissions, and referent relations teams. The position connects individuals with appropriate care while supporting growth and revenue objectives. It requires leadership across patient intake, referral development, performance management, and process improvement.

Key Responsibilities:

- Develop admissions and referent relations strategy aligned with growth goals
- Oversee intake, eligibility verification, scheduling, and patient onboarding
- Optimize lead funnels, conversion rates, workflows, and Salesforce usage




- Maintain strategic referral relationships and support account growth
- Analyze performance data and report outcomes to senior leadership

Requirements:

- Bachelor’s degree in healthcare, business, or related field
- 8–10+ years progressive leadership experience in healthcare operations
- Experience managing referral relationships and growing patient volume
- Knowledge of Ontario healthcare systems, patient flow, and regulations
- Expert Microsoft Office skills and regular travel availability

Bring healthcare leadership, referral development, Salesforce expertise, and patient-access strategy to CATC’s admissions operations.

📌 Director Admissions Referral Relations (Markham)
🏢 Canadian Addiction Treatment Centres
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