Salary Range: $90,000.00 To $120,000.00 Annually

RESTORATION MANAGER

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

The Restoration Manager is responsible for overseeing and managing all restoration activities associated with TelMAX’s Fibre-to-the-Home (FTTH) construction program. This role will have primary accountability for ensuring that all construction vendors complete required restoration work in a timely, safe, compliant, and high-quality manner across all build areas. The Restoration Manager will act as the primary point of contact for restoration activities, coordinating multiple vendors, tracking outstanding deficiencies, managing priorities, and working closely with Construction, Engineering, Municipal Relations, Quality, and other internal teams to ensure restoration requirements are completed and accepted. The successful candidate will be highly organized, field-oriented, proactive, and comfortable managing multiple vendors and competing priorities across a large geographic footprint.

Responsibilities & Key Duties:

Restoration Management

- Own the end-to-end restoration process for all FTTH construction areas.
- Develop and maintain a comprehensive inventory of outstanding restoration requirements by area, vendor, project,



and municipality.
- Establish restoration priorities and drive vendors to complete work within required timelines.
- Ensure all restoration activities are completed in accordance with municipal standards, approved construction requirements, permits, and TelMAX standards.
- Monitor restoration progress from initial construction through final completion and municipal acceptance.
- Identify and elevate restoration risks, delays, deficiencies, and potential compliance issues.
- Act as the primary point of contact for vendors responsible for restoration activities.
- Establish explicit expectations, schedules, deliverables, and completion dates with each vendor.
- Hold vendors accountable for outstanding restoration work and deficiencies.
- Conduct regular vendor reviews and follow up on overdue or incomplete work.
- Coordinate additional resources or corrective action where vendors are unable to meet required timelines.
- Track vendor performance and identify recurring quality or performance issues.
- Support vendor performance management, including escalation of persistent non-performance to Construction leadership.

Field Coordination & Quality

- Conduct regular field inspections to verify that restoration work has been completed properly.
- Validate that restoration meets municipal, property,



and TelMAX requirements.
- Coordinate the correction of deficient restoration work with vendors.
- Work with municipalities and inspectors to address restoration-related concerns and deficiencies.
- Ensure temporary restoration is transitioned to permanent restoration where required.
- Confirm that completed restoration is properly documented and ready for municipal inspection or acceptance.

Project Tracking & Reporting

- Maintain an accurate restoration dashboard showing:
- Outstanding restoration items
- Vendor assignments
- Target completion dates
- Aging of outstanding items
- Deficiencies and rework
- Municipal inspection status
- Completed/closed restoration

- Provide regular reporting to Construction leadership on restoration progress, risks, and vendor performance.
- Establish KPIs and reporting mechanisms to measure restoration performance across the FTTH program.
- Identify trends and recurring issues and recommend process improvements.

Municipal & Stakeholder Coordination

- Work closely with Municipal Relations and Construction teams to understand municipal restoration requirements and deadlines.
- Support responses to municipal restoration complaints, deficiencies, and escalations.
- Coordinate vendor responses to municipal requirements and inspection findings.
- Help ensure restoration commitments made to municipalities are tracked and delivered.
- Support the resolution of property-owner restoration concerns where required.
- Monitor restoration costs and vendor spend against approved budgets.
- Identify potential cost overruns, unauthorized work, and ad

📌 Restoration Manager (Markham)
🏢 telMAX
📍 Markham