Lead Manulife Bank’s hybrid contact centre operations in Montreal using bilingual communication, coaching, and performance analysis skills. Support clients across jurisdictions outside Quebec.

This Contact Centre Supervisor role requires more than three years of leadership experience, preferably in contact centre operations. You will coordinate daily activities across locations, mentor employees through call listening, call shadowing, and one-on-one meetings, and help drive KPIs. The position also involves team communication, service recovery, inquiry resolution, and hiring participation.

Key Responsibilities:

- Coordinate daily contact centre operations across locations
- Conduct mentoring sessions using call listening and shadowing




- Lead meetings addressing service concerns and performance expectations
- Analyze metrics and recommend service recovery measures
- Research inquiries and participate in hiring activities

Requirements:

- Three-plus years of leadership experience
- Fluency in French and English communication
- Microsoft Excel, PowerPoint, and Word proficiency
- Robust analytical and problem-solving skills
- Business systems application expertise

Apply your bilingual leadership, coaching, and analytical capabilities as Manulife Bank’s hybrid Contact Centre Supervisor in Montreal.

📌 Bilingual Contact Centre Supervisor (Montreal)
🏢 Manulife/John Hancock
📍 Montreal