Salary Range: $55,000.00 To $65,000.00 Annually

Position Summary

The Tenant Services Administrator plays a vital role in delivering an exceptional tenant experience by serving as a primary point of contact for tenants, vendors, and visitors. This role is highly service-focused, supporting daily interactions, acting as the main point of contact for inquiries, and ensuring tenants feel supported, informed, and valued within their workplace environment.

Key Responsibilities

- Ensure a high level of tenant relations is maintained through regular contact and proactive attention to tenant needs
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns in a timely manner
- Review Tenant Experience Survey results providing responses where necessary
- Foster a strong customer service culture amongst all team members
- Promote usage of tenant-facing technology
- Ensure accuracy and completeness of tenant chargeback invoices, obtaining written sign-off from tenants prior to commencing projects or requests
- Respond to tenant and visitor inquiries, escalating complex issues when needed
- Coordinate with tenant move-in/move-out processes, including parking, signage, and welcome breakfast/tour/presentation, along with closeout walk-through following project completion
- Assist in parking administration and coordinate with third-party parking management
- Maintain, process and distribute tenant correspondence, letters, notices, and memos
- Maintain up to date records of interactions with tenants, including bookings
- Manage the program planning and Tenant Experience Calendar for properties within portfolio, in line with overarching Tenant Experience Calendar.




- Review tenant insurance certificates, and other documents to ensure compliance and maintain up-to-date records.

Event Planning & Engagement

- Execute tenant events and community-building activities such as holiday breakfasts, BBQs, and appreciation days with guidance from tenant experience team
- Provide administrative support to Tenant Experience and Marketing teams to support campaigns and communications, and increase service levels
- Coordinate in office fitness classes, wellness programs, and other tenant amenities
- Assist with annual fire drills and fire warden meetings, ensuring compliance with fire safety plans, and coordinate maintenance as required
- Maintain and update tenant, vendor, and contractor contact information, including fire warden lists and emergency contacts. Conduct regular reviews of lists.

Operations & Office Administrative Support

- Support the Tenant Request and Preventative Maintenance programs; ensure work orders are completed promptly
- Review and verify tenant insurance certificates annually to confirm they are up to date
- Prepare documents, letters, meeting minutes, and reports as requested through the use of AI templates
- Answer the main telephone line and act as main point of contact for inquiries through Connect by Crown and respond to general inquires




- Maintain online filing systems for correspondence, invoices, and contracts
- Manage meeting room bookings and conference call setups
- Keep office and common areas neat, stocked, and welcoming.
- Handle incoming and outgoing mail and courier services.

Perform other related responsibilities as requested from time to time

Education & Experience Requirements

- Post-secondary education in Hospitality and Tourism, Marketing, Business Administration, or related field, required
- Experience in customer service-driven roles, preferred
- Experience in a hospitality or tourism-focused role, considered an asset
- Must have access to a vehicle and hold a valid G driver’s licence to travel between properties
- Proficiency with Microsoft Office Suites, including Word, Excel PowerPoint, Outlook, and SharePoint

What We’re Looking For

- A service-oriented professional who takes pride in delivering a positive, responsive, and welcoming experience for tenants
- A collaborative team player who contributes to a strong customer service culture
- A strong communicator who builds rapport easily and handles inquiries, concerns, and requests with professionalism and care
- A proactive problem-solver who anticipates tenant needs and follows through to resolution
- Someone who is comfortable using technology and open to learning new tools that enhance tenant engagement and service delivery

Why Join Crown?

- Base salary: $55,000-65,000 CAD per year, based on experience and qualifications
- Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
- Pension matching p

📌 Tenant Services Administrator (Mississauga)
🏢 Crown Property Management
📍 Mississauga