Resolve complex third-level desktop incidents using advanced troubleshooting, identity, and endpoint management skills in a hybrid enterprise environment. Support meetings remain purpose-driven and planned or ad hoc.

This Desktop Engineer provides tier 3 support while maintaining desktop hardware, software, infrastructure, and core applications. The role identifies root causes, restores service, guides other support members, and contributes expertise to highly complex projects. Security, vulnerability management, audits, and risk remediation are included.

Key Responsibilities

Provide expertise and guidance on complex desktop incidents

Restore services through root-cause analysis and workarounds

Gather requirements and support business and technical projects

Take corrective action for security and compliance requirements





Document lessons learned through risk and audit processes

Requirements

Related post-secondary diploma, degree, or equivalent qualifications

10+ years supporting desktop infrastructure in large enterprises

Robust troubleshooting across endpoints, operating systems, and applications

Experience with Active Directory, Entra ID, identity access, and Group Policy

Communication, collaboration, automation, and complex-network experience

Bring senior desktop support, Microsoft administration, incident resolution, project expertise, and security compliance knowledge to enterprise infrastructure.

📌 Tier 3 Desktop Support Engineer (Winnipeg)
🏢 Symcor
📍 Winnipeg