Use critical thinking and communication skills as a Customer Success Specialist supporting software users in Burlington, Ontario. This is fully in-office work.

You will help customers using My Music Staff, TutorBird, and AthletaDesk. The role involves customer support, troubleshooting, accounting concepts, and learning complex software. You will help private music teachers, tutors, and personal trainers use these products more effectively.

Key Responsibilities:

- Support customers through phone, email, and video calls
- Investigate scheduling, invoicing, and payment issues
- Teach customers how to use the software
- Document issues, feedback, and feature requests
- Share bugs and customer feedback with the team

Requirements:

- Strong critical thinking and problem-solving skills
- Confidence with math and basic accounting concepts
- Excellent written and verbal communication skills
- Curiosity and ability to learn software quickly
- Patience, empathy, and robust attention to detail

Bring customer support, troubleshooting, and clear communication skills to help software users solve complex problems every day.

📌 Customer Success Specialist SaaS Support (Burlington)
🏢 Port 443
📍 Burlington