Lead coaching and service quality as a Care Access Team Supervisor with CBI Home Health, working fully in office in Ottawa. Support seamless client access daily.

This full-time Supervisor position leads and supports Care Access Representatives. You will provide training, mentorship, performance oversight, and operational guidance. The work includes scheduling, client relations, call-volume analysis, documentation audits, and service improvement across the team.

Key Responsibilities:

- Provide daily leadership, training, and mentorship to Care Access Representatives
- Coach team members and troubleshoot service delivery challenges
- Monitor and document individual and team performance
- Manage scheduling coverage for leaves, sick time, and vacations




- Resolve or elevate client and stakeholder concerns promptly

Requirements:

- Post-secondary education in business or medical administration
- Three to five years of client-facing, contact center, or healthcare experience
- One to two years of supervisory or team lead experience
- Microsoft Office proficiency and scheduling systems experience
- Strong communication, leadership, coaching, and conflict management skills

Bring analytical problem-solving, team leadership, and client service expertise to CBI Home Health’s Ottawa Care Access Team.

📌 Care Access Team Supervisor Ottawa
🏢 CBI Home Health
📍 Ottawa