Shape safer AMA Marketplace and AMA Community experiences as a hybrid Manager using trust frameworks, dispute resolution, and operational analytics.

Reporting to the Director, Marketplace Exchange, you will lead standards, processes, and tools supporting provider onboarding, platform integrity, member safety, and compliance. This current position offers responsibility for trust and safety operations as AMA platforms grow. You will work across Product, Engineering, Legal, Risk, and Community teams.

Key Responsibilities

Define AMA Marketplace provider eligibility and compliance standards

Complete vetting reviews and monitor active provider compliance

Manage disputes, incidents, escalations, and documented outcomes





Track trust and safety metrics through dashboards and reporting

Configure AI-assisted workflows for screening and case management

Requirements

Post-secondary education in business, operations, compliance, or related field

Experience managing policy frameworks or compliance programs

Experience designing complaint-resolution processes

Digital community moderation experience is an asset

Marketplace or platform experience is an asset

Bring policy design, dispute resolution, analytics, and AI-assisted workflow experience to AMA’s growing trust operations.

📌 Trust and Safety Operations Manager (Winnipeg)
🏢 AMA - Alberta Motor Association
📍 Winnipeg