Use merchant operations expertise and SQL insights to improve customer experience, efficiency, and financial health across Uber delivery partnerships.

As a Customer Success Manager, you will serve as a trusted operational advisor to Uber merchants. You will use dashboards, reporting tools, and performance metrics to translate insights into recommendations. Close collaboration with Account Managers supports account strategy, revenue growth, product adoption, and merchant satisfaction.

Key Responsibilities

Optimize merchant operational health across delivery performance areas

Translate performance insights into recommendations for Account Managers

Lead quarterly business review preparation and presentations

Support upselling and cross-selling with Account Managers

Advocate cross-functionally to resolve merchant issues

Requirements

At least four years of full-time experience

Bachelor’s degree

Background in sales, success, account management, or retail

Experience using metrics to inform business decisions

Ability to present and influence diverse stakeholders

Bring analytical judgment, operational excellence, and account collaboration to strengthen merchant outcomes across Uber’s delivery platform.

📌 Uber Merchant Operations Success Manager (Winnipeg)
🏢 Uber
📍 Winnipeg