Lead Desktop Services in Montreal with SCCM, Intune, and PowerShell expertise. Improve application deployment, hardware distribution, and end-user system experience.

Houghton Mifflin Harcourt seeks a Technical Support Manager to direct its Desktop Services team. Translate complex requirements into system, application, and process designs using System Center tools. Maintain operational and security compliance while supporting Windows environments, software distribution, and advanced troubleshooting.

Key Responsibilities:

- Direct Desktop Services application deployments and hardware distribution
- Develop task sequences for patches, fixes, and upgrades
- Maintain software inventories with the InfoSec team
- Design and troubleshoot Group Policy configurations
- Plan workloads, coach staff, and manage performance metrics

Requirements:

- Five or more years delivering desktop services
- Experience with Active Directory and Azure Active Directory
- Five or more years managing software distribution tools
- Experience with Domain Controllers and DNS Servers
- ITIL or Microsoft Desktop Engineering certification

Apply Desktop Services leadership, SCCM, Intune, and PowerShell skills to strengthen secure technology delivery at HMH.

📌 Desktop Services Technical Support Manager (Montreal)
🏢 Houghton Mifflin Harcourt
📍 Montreal