Lead customer service operations through scheduling, staffing, and quality oversight in a demanding 24/7/365 operating setting. Apply Excel and communication skills daily.

This Supervisor role oversees operational performance, client obligations, customer experience, and service quality. You will identify best practices, manage labour costs, and coordinate staffing based on demand. The position also supports recruitment, training, coaching, mentoring, and employee retention while maintaining customer relations.

Key Responsibilities:

- Monitor operational performance against service targets and quality measures
- Adjust schedules to maintain efficient staffing levels
- Oversee customer relations and identify improvement areas
- Ensure cash and audit procedures are followed




- Prepare reports and investigate discrepancies promptly

Requirements:

- One to two years supervising or leading teams
- Exceptional customer service skills and strong interpersonal abilities
- Proficiency with Microsoft Excel, Word, Outlook, and Chrome
- Excellent communication and organizational skills
- Valid Class 5 driver's licence, clean abstract, and screening eligibility

Bring operational leadership, customer care, scheduling, and reporting skills to deliver reliable service and meet performance expectations.

📌 Customer Service Operations Supervisor (Vancouver)
🏢 Indigo Group
📍 Vancouver