Specialist/Manager, Disability & Risk Management

- Position: Specialist/Manager, Disability & Risk Management
- Location: St. Catharines, Ontario
- Employment Type: Full time/Permanent
- Date Posted: November 6, 2026

The successful candidate will be appointed at the Specialist or Manager level, based on qualifications, experience, and demonstrated capabilities.

Job Summary:

The Specialist/Manager, Disability & Risk Management provides leadership and subject-matter expertise for the organization’s occupational and non-occupational disability, workplace injury and claims management programs. This position is accountable for the effective management of complex claims, regulatory reporting, return-to-work and accommodation processes, appeals and hearing preparation, and the integrity of related data and reporting.

Working with employees, operational leaders, Human Resources, medical providers, insurers, legal counsel and regulatory bodies, the Specialist/Manager develops practical strategies that support fair, timely and sustainable outcomes while managing organizational risk and ensuring compliance with applicable requirements.

This position is based at Algoma’s head office in St. Catharines, Ontario, with regular in-office presence expected as part of a collaborative, team-based work environment.

Key Responsibilities:

- Provide strategic and operational leadership for occupational and non-occupational disability and claims management, establishing consistent practices, priorities, service standards and controls across the organization.
- Manage complex, high-risk and disputed workplace injury and personal illness claims from initial review through resolution, including assessment of causation, entitlement, medical information,



functional abilities, claim strategy and financial exposure.
- Lead workplace accommodation and return-to-work planning in collaboration with employees, leaders, Human Resources, unions and medical or rehabilitation providers, with a focus on safe, timely and sustainable outcomes.
- Oversee investigations and evidence gathering related to workplace incidents and claims, including witness interviews, medical and operational information, chronology development and preservation of complete and accurate claim records.
- Lead the organization’s response to Workplace Safety and Insurance Board (WSIB) matters, including claim submissions, correspondence, objections, appeals and reconsideration requests.
- Prepare for and attend WSIB appeal proceedings and Workplace Safety and Insurance Appeals Tribunal (WSIAT) hearings on behalf of the employer, including developing case strategy, reviewing the claim record, coordinating documentary and witness evidence, preparing written submissions and working with legal counsel or external representatives as required.
- Assess hearing and litigation risk, be comfortable briefing others on material claims and appeals, and recommend settlement, appeal or case-management strategies within delegated authority.
- Ensure all internal and external reporting is completed accurately and within applicable regulatory,



policy and administrative requirements following workplace accidents, injuries and illnesses.
- Maintain effective communication with employees, operational leaders, Human Resources and other stakeholders regarding claim status, restrictions, return-to-work plans, risks, decisions and required actions.
- Build productive working relationships with WSIB representatives, insurers, medical providers, legal counsel, industry associations and other external partners.
- Lead the collection, quality assurance and analysis of incident, injury, disability and claims data; maintain accurate databases and prepare regular and ad hoc reports, dashboards and trend analysis for senior leadership.
- Use claim, absence and incident trends to identify emerging risks and recommend preventive actions, process improvements, training or policy changes.
- Participate in relevant industry committees and forums to monitor developments, share practices and support a consistent industry approach to injury prevention and compensatory claims.
- Oversee claim-related financial administration, including invoices, employee expenses, reserves, recovery opportunities and other cost-control activities, in partnership with Finance and internal stakeholders.
- Develop and maintain disability and claims management procedures, tools, templates and training materials, and provide guidance and coaching to leaders and Human Resources team members.
- Lead or support projects and continuous improvement initiatives related to disability management, workplace injury claims, accommodations, data integrity and risk reduction.
- Protect confidential and sensitive information and exercise sound

📌 Specialist/Manager, Disability (St. Catharines)
🏢 Algoma Central
📍 St. Catharines