About The Urban Hall The Urban Hall is a vibrant event and activity venue located in the heart of Ottawa's ByWard Market. Our venue hosts dance classes, workshops, social gatherings, private celebrations, and special events. We are looking for a reliable, proactive, organized, and detail-oriented Venue Operations & Event Assistant to help maintain our facilities, prepare for events, manage inventory, and provide excellent guest experiences.

We value individuals who take initiative, work independently, and take pride in keeping a venue running smoothly.

Position Overview As our Venue Operations & Event Assistant, you will play an important role in ensuring The Urban Hall is clean, organized, properly stocked, and ready for daily activities and special events. This is a hands-on position combining venue maintenance, inventory management, event preparation, guest services, and occasional bartending. We are looking for someone who takes ownership of their responsibilities and doesn't need constant supervision to get things done.

Your main responsibility is to ensure the venue is always ready for classes, activities, and events.

Key Responsibilities 1.

Venue

Cleaning & Maintenance - Maintain clean and organized event spaces, bathrooms, and common areas.

- Sweep, mop, and clean floors as needed.
- Clean mirrors, countertops, tables, and other surfaces.
- Empty garbage and replace garbage bags.
- Restock bathroom supplies, including toilet paper, soap, and paper towels.
- Identify and report maintenance issues.
- Perform minor maintenance tasks and basic repairs when appropriate and safe.
- Ensure the venue maintains a professional and welcoming appearance. 2.

Venue

Organization & Event Preparation - Arrange furniture and equipment according to upcoming activities.
- Prepare the venue for classes, workshops, and weekend events.
- Ensure all necessary supplies and equipment are available.
- Charge devices and prepare equipment as required.
- Maintain organized storage areas.
- Complete daily and weekly operational checklists.
- Ensure weekend event preparations are completed by Friday afternoon.
- Proactively identify and resolve issues before events begin.
- Bar & Inventory Management - Monitor beverage and supply inventory.
- Restock refrigerators and bar areas.
- Organize inventory storage.
- Identify shortages and communicate purchasing needs.
- Assist with inventory counts.
- Maintain cleanliness and organization of the bar area.
- Ensure beverages and bar supplies are ready for upcoming events.
- Purchasing & Supply Runs - Occasionally purchase supplies for the venue, office, and bar.
- Pick up beverages, cleaning products, and other operational supplies.
- Maintain receipts and accurate purchase records.
- Coordinate purchases with management.
- Transport purchased items to the venue when required. Authorized purchases and approved business travel expenses will be reimbursed according to company policy. 5.

Event

Reception & Guest Services During additional event shifts, responsibilities may include:
- Welcoming guests and managing event admissions.
- Verifying tickets, registrations, and guest lists.
- Processing cash and electronic payments.
- Maintaining accurate admission and payment records.




- Answering guest questions and providing event information.
- Coordinating with event staff to ensure smooth guest entry.
- Providing friendly and professional customer service. 6.

Occasional Bartending

Support - Prepare and serve alcoholic and non-alcoholic beverages during selected events.
- Process bar payments using the POS system.
- Restock beverages, ice, and supplies.
- Maintain a clean and organized bar area.
- Follow Ontario liquor regulations and responsible alcohol service practices.
- Monitor guest intoxication and refuse service when necessary.
- Coordinate with the Event Manager and other bar staff. 7.

Operational

Reporting & Communication - Complete daily operational checklists.
- Communicate regularly with the Operations Manager through designated communication channels.
- Provide updates on completed tasks, pending work, and operational issues.
- Report inventory shortages and equipment problems promptly.
- Identify opportunities to improve organization and efficiency.
- Take initiative to resolve minor operational issues.
- Manage time effectively and prioritize tasks without constant supervision.

Required Qualifications - Valid Ontario Smart Serve Certificate (mandatory).

- Strong organizational skills and attention to detail.
- Reliable, punctual, and responsible.
- Ability to work independently with minimal supervision.
- Good communication skills in English.
- Comfortable performing physical tasks, including cleaning, organizing supplies, and moving furniture.
- Availability Monday to Friday, 3:00 PM – 6:00 PM.
- Willingness to work additional event shifts on Wednesday evenings and Saturdays, as needed.
- Comfortable handling cash, processing payments, and interacting with guests.
- Strong problem-solving skills and a proactive attitude.
- Comfortable using smartphones, messaging applications, and basic digital tools for work-related communication and reporting. Assets — Preferred but Not Required - Ability to speak Spanish.
- Access to a personal vehicle and a valid driver's licence.
- Previous experience in venue operations, hospitality, or event preparation.
- Bartending experience.
- Experience with inventory management.
- Previous cleaning or facility maintenance experience.
- Basic handyman skills and familiarity with common tools.
- Experience using POS systems and handling cash.

What We're Looking For Our ideal candidate is someone who:

- Takes initiative without waiting for instructions.
- Notices details that others might overlook.
- Enjoys keeping spaces clean, organized, and presentable.
- Takes pride in maintaining a welcoming environment.
- Can prioritize tasks and manage time effectively.
- Is dependable and follows through on responsibilities.
- Communicates clearly and responds promptly during working hours.
- Is comfortable working independently and interacting with guests.




- Has a positive attitude and a strong sense of responsibility. We are looking for someone who sees something that needs to be done and takes care of it. Schedule &

Compensation Hourly Rate: $18.00 CAD Regular Schedule: Monday to Friday, 3:00 PM – 6:00 PM (15 hours per week).

Additional Event Shifts: Additional paid shifts will be scheduled on Wednesdays evenings and Saturdays, depending on event schedules and staffing needs. These shifts are separate from the regular 15-hour weekly schedule and are not guaranteed every week. All hours worked will be compensated in accordance with applicable Ontario employment standards.

What We Offer - Consistent part-time weekday schedule.

- Additional paid shifts during events.
- Friendly and dynamic working environment.
- Opportunity to work in an active event and entertainment venue.
- Independent work with clear responsibilities.
- Opportunities to develop experience in venue operations and hospitality.

How to Apply We want to get to know the person behind the resume! To apply for this position, please complete both steps: Step 1: Submit Your Resume Submit your resume through Indeed. Step 2: Submit Your Video Application Record a short video (maximum 60 seconds) answering the question: "Based on this , why do you believe you are the ideal candidate for the Venue Operations & Event Assistant position at The Urban Hall?" In your video, please:

- Briefly introduce yourself.
- Tell us about your relevant experience.
- Explain why you would be a great fit for this position.
- Show us your personality, communication skills, and enthusiasm!

Video Requirements

- Maximum length: 60 seconds.
- Speak directly to the camera.
- No professional editing or equipment allowed.
- A simple smartphone recording is perfectly fine.

Send your video to: [email protected] Email Subject: Operations Assistant Application – [Your Full Name] Please include your full name and confirm that you submitted your resume through Indeed. A video application is required as part of our standard selection process. Applicants who need an accessibility accommodation may contact us to arrange one. We look forward to meeting you!

Pay: $18.00 per hour

Expected hours: 15.0 per week

Application question(s)

- Are you available to work Monday to Friday, from 3:00 PM to 6:00 PM, in office at 105 Murray Street, Ottawa? (Yes/No)
- Are you available to work additional evening shifts on Wednesdays and Saturdays, as needed? (Yes/No)
- Are you comfortable performing daily cleaning, organizing, inventory management, and event preparation duties? (Yes/No)
- Are you legally authorized to work in Canada? (Yes/No)
- Do you have access to a personal vehicle and a valid driver's licence? (Yes/No)
- Are you able to communicate in Spanish? (Yes/No)
- Do you have previous experience in hospitality, bartending, event operations, or facility maintenance? (Yes/No)
- Imagine you arrive at the venue and notice several tasks need attention, but your manager hasn't given you instructions. What would you do?
- What steps would you take to ensure all assigned tasks are completed and your manager is informed before your shift ends?

Licence/Certification:
- Ontario Smart Serve Certificate (required)

Work Location: In person

📌 Venue Operations & Event Assistant (Part-Time) (Ottawa)
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📍 Ottawa