Supply Chain Customer Service Coordinators at The Home Depot Canada resolve complex orders using critical thinking and professional communication in an office setting.

This coordinator drives customer satisfaction while investigating purchase order status cases and coordinating escalations. The position works with Supply Chain, store, and vendor teams to address order inquiries, identify trends, and improve customer experience.

It reports to the Manager, Supply Chain Customer Service.

Key Responsibilities:

- Investigate and resolve complex purchase order status cases
- Coordinate escalation resolution for customer orders
- Appoint THD deliveries into stores and communicate plans
- Identify delivery patterns and recommend customer experience improvements




- Support expedites during peak operations and crisis situations

Requirements:

- Bachelor's degree, college diploma, or equivalent supply chain program
- Three to five years of frontline customer service experience
- Robust organization, problem solving, and critical thinking skills
- Analytical skills, reporting development, and trend analysis ability
- Store experience is a definite asset

Apply customer service leadership, analytical thinking, and supply chain coordination to complex order issues at The Home Depot Canada.

📌 Supply Chain Customer Service Coordinator (Vaughan)
🏢 The Home Depot Canada
📍 Vaughan