Lead end-to-end claims strategy at Sandbox, combining claims expertise with customer experience leadership. This hybrid opportunity shapes fair, caring, delightfully straightforward insurance.
As Vice President, Claims Experience, you will guide claims performance, evolution, and service standards through your management team. You will bring policyholder insight into corporate strategy, balance exceptional service with fiscal stewardship, and improve business outcomes.
The position requires extensive property and casualty knowledge, regulatory understanding, data fluency, and change leadership.
Key Responsibilities:
- Lead claims from first notice through resolution and payment
- Champion fair, prompt, empathetic policyholder treatment
- Monitor performance, trends, reserves, leakage, and experience metrics
- Oversee controls, governance, and regulatory compliance requirements
- Support catastrophe response and complex claims management
Requirements:
- FCIP required, or CIP with FCIP in progress
- Ten or more years property and casualty claims experience
- Five or more years in a leadership role
- Experience managing catastrophe response and complex losses
- Knowledge of claims regulation across four provinces
Shape Sandbox’s claims future through customer experience, claims governance, financial stewardship, and strategic leadership across the organization.