Lead customer experience at TD Canada Trust in Thunder Bay, using coaching and operational leadership to support meaningful banking interactions.

As Manager, Customer Experience, you will mentor frontline employees and help deliver seamless service within Personal & Commercial Banking. The role combines scheduling, workflow oversight, complaint resolution, advice-giving coaching, and branch administration. You will collaborate with One TD partners while maintaining policies, procedures, and customer-facing standards.

Key Responsibilities:

- Mentor teams toward exceptional customer interactions and operational excellence
- Maintain schedules, compliance requirements, and conduct guidelines
- Coach advice-giving and customer conversation strategies




- Resolve complaints and support escalation ownership
- Monitor workflows, assign duties, and improve operational issues

Requirements:

- Undergraduate degree or over three years of relevant experience
- Knowledge of process management and banking solutions
- Proficiency with Microsoft Office and internet applications
- Tactful, diplomatic communication with customers and partners
- Solid organizational, planning, and time management skills

Bring customer coaching, compliance knowledge, and branch leadership to TD Canada Trust’s customer experience team in Thunder Bay.

📌 Customer Experience Branch Manager (Northeastern Ontario)
🏢 TD
📍 Northeastern Ontario