Job Description

The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework. This role ensures compliance, operational efficiency, and risk mitigation across PBI's documentation and regulatory disclosure processes, while driving strategic modernization, client experience enhancement, and organizational harmonization. The Senior Manager balances control rigor with digitization opportunities and client-centric innovation.

What will you do?

Strategic Vision & Modernization

- Develop a forward-looking document and disclosure strategy that anticipates regulatory evolution, market trends, and technological advancement
- Identify and evaluate digitization opportunities to enhance client experience, reduce operational friction, and improve efficiency
- Lead transformation initiatives that leverage digital tools, automation, and contemporary platforms to modernize document and disclosure workflows
- Balance regulatory compliance requirements with client experience objectives

Harmonization & Standardization

- Drive harmonization of document and disclosure practices across PBI business lines (personal banking, payments, savings and investments)
- Consolidate redundant processes and eliminate inconsistencies in documentation standards and control requirements
- Collaborate with the product teams to identify opportunities for process convergence and operational efficiency

Control Development & Implementation

- Build and enhance internal control systems for document management and regulatory disclosures across PBI business lines




- Design controls that embed client-centric principles and digitization capabilities into core processes
- Establish control testing protocols and remediation processes addressing key risks in client interactions, account servicing, and investment transactions
- Ensure controls address client protection, suitability documentation, know-your-client (KYC), and anti-money laundering (AML) requirements

Client Experience & Digital Strategy

- Champion client-first approaches to document delivery, disclosure formats, and interaction channels
- Evaluate digital disclosure solutions (e.g., eSign, digital statements, online account documentation) that improve accessibility and convenience
- Partner with digital transformation teams to ensure document strategies align with omnichannel client engagement initiatives
- Assess opportunities for self-service documentation and streamlined client onboarding through digital tools

Regulatory & Compliance Leadership

- Monitor evolving regulatory requirements affecting PBI's document and disclosure practices (e.g., FCAC, CIRO, provincial regulators, privacy and accessibility regulations)
- Ensure PBI meets all disclosure obligations under applicable securities, banking, and privacy regulations
- Collaborate with Compliance, Legal,



and Risk teams to interpret and implement regulatory requirements
- Proactively identify emerging compliance risks and opportunities related to digitization and disclosure modernization

Governance & Oversight

- Lead governance structures within PBI including committees, working groups, and cross-functional teams
- Provide executive reporting to PBI leadership on control effectiveness, compliance status, emerging risks, and digitization progress
- Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption
- Monitor harmonization outcomes and identify opportunities for continuous improvement

Stakeholder Management

- Partner with PBI business units, client-facing teams, digital transformation, legal, compliance, internal audit, and IT
- Communicate policy changes, digitization opportunities, and harmonization initiatives to stakeholders across PBI
- Support organizational change management initiatives within PBI, building engagement around modernization benefits
- Engage with technology partners and vendors to evaluate emerging solutions in document management and digital disclosure

General:

- Supports transformation efforts across PBI’s risk operating model.
- Works with control owners to meet delivery timelines.
- Assists in driving stakeholders to resolve issues cited by regulators or identified by internal audit.
- Helps implement updated standards and processes in PBI operating practices.

What do you need to succeed?

Must Have:

- Minimum of 10 years of relevant experience, including leadership of governance, risk, and compliance transform

📌 Senior Manager – Disclosure Transformation (Toronto)
🏢 RBC
📍 Toronto