Turn complex data into actionable insights as a Senior Business Intelligence Analyst at Manulife in Toronto, with hybrid working arrangements. Use SQL and PowerBI to improve business performance and customer experiences.

This senior analyst role supports Manulife’s Canada segment businesses, including Group Perks, Affinity, IIC, and Bank. You will translate business needs into objectives, KPIs, and reporting solutions while owning analyses and dashboards. The work combines customer journey analytics, stakeholder partnership, and executive-level data storytelling.

Key Responsibilities:

- Translate business needs into objectives, KPIs, and reporting solutions
- Build and maintain enterprise-grade PowerBI dashboards and reports
- Identify trends, anomalies, and opportunities within complex datasets




- Analyze customer journeys across calls, claims, chats, and digital interactions
- Present insights to executive and non-technical audiences

Requirements:

- Three or more years in business intelligence or related roles
- Proficiency with SQL or other data querying languages
- Proficiency with PowerBI or Tableau visualization tools
- Exceptional problem-solving and analytical skills
- Strong communication, interpersonal, and teamwork skills

Apply analytical depth, PowerBI expertise, and executive storytelling to help Manulife improve decisions and customer experiences across Canada.

📌 Senior Business Intelligence Analyst (Toronto)
🏢 Company 1 The Manufacturers Life Insurance
📍 Toronto