Position Overview

The Lead, Billing is a subject matter expert in Billing/eBilling operations and acts as a key support for the Billing/eBilling teams by working closely with the Manager to remove barriers that impede productivity, identify and share best practices, provide coaching and mentoring, and ensure the right tools, technology and training are available.

Key Accountabilities

Daily Operations

- Provide functional guidance to the Billing and eBilling teams to ensure bills are issued accurately and within standard turnaround times, with correct fee and cost arrangements captured in the system.
- Serve as the primary escalation point for client and lawyer concerns. Proactively elevate unresolved issues to the Manager, Billing, as required.
- Act as a subject matter expert on tax handling and complex account processing, including reconciliations, splits, and AFAs.
- Collaborate with Manager, Billing to proactively address e-Billing rejections and identify opportunities process improvements.
- Liaise with Partners and Legal Assistants on complex billing arrangements and compliance with Outside Counsel Guidelines (OCGs).
- Maintain billing system integrity through testing, troubleshooting, and the creation of templates and proformas.
- Communicate system maintenance and implementation needs with internal stakeholders and external vendors to resolve technical issues.
- Collaborate with the Pricing Team and Manager, Billing, to implement volume discounts and rate adjustments.
- Review and resolve WIP credit balances; understand root causes and apply appropriate solutions.
- Report on key performance metrics (e.g., utilization, billing statistics) to identify trends, assess service standards,



and inform training needs.
- Support audit inquiries and prepare the reserves report as required.

Team Support

- Provide direction, mentoring, technical and development support to ensure team members are engaged, capable of delivering on their accountability, and meeting the service standards (in line with department goals/objectives).
- Support the Manager with the integration of new team members by participating in onboarding, and providing direction, mentoring and training on Billing processes.
- Work closely with the Manager to foster a positive and collaborative team setting by modelling respect, open communication, and supportive, collegial behaviour.

Service Standards & Continuous Improvement

- Identify inefficiencies, best practices, new technology requirements and training needs to enhance team performance.
- Collaborate with the team and other departments to evaluate new technologies and provide feedback and recommendations for enhancements.
- Participate in projects and initiatives as required.

Attributes & Experience

Qualifications

- Post-secondary degree or diploma in Accounting or a related field, or equivalent experience to successfully complete the essential requirements of the role.
- 5+ years Billing and eBilling experience,



preferably within a professional services firm.
- 1+ years of experience in providing functional guidance and mentorship.
- Proficient in MS Office product suite, time entry, and related accounting systems.

Core Competencies

- Strong interpersonal skills with a proven ability to establish and build trust-based working relationships.
- Natural ability to establish, lead, and be a role model for healthy team dynamics such as supportive collaboration, inclusive communication, joint problem solving, and conflict resolution.
- Track record of challenging the status quo to make things better, improving ways of working, and delivering service in a more efficient and effective way.
- Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
- Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
- Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high-pressure environment.
- Expert level troubleshooting and problem-solving skills, with the initiative and ability to identify alternative solutions
- Sound judgment; including the ability to deal with confidential information with utmost discretion.
- Ability to work overtime to meet client demands when required.

Additional information

HybridThis position is part of our hybrid work model with 3 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of em

📌 Lead, Billing (Toronto)
🏢 Torys
📍 Toronto