Lead operational excellence at Medavie through quality auditing, decision calibration, and strategic projects supporting Life and Disability operations.

The Manager, Operational Excellence & Strategic Projects leads high-impact initiatives across insurance operations. This permanent role guides quality analysts and cross-functional projects from concept through implementation. It improves service quality, employee capability, customer outcomes, and operational effectiveness through disciplined review and collaboration.

Key Responsibilities:

- Establish and lead the Quality Audit & Decision Review Team
- Develop decision-review methodologies, scoring frameworks, and calibration processes
- Identify trends, risks, coaching opportunities, and systemic issues




- Provide leadership reporting and actionable improvement recommendations
- Lead Life and Critical Illness Specialists

Requirements:

- Post-secondary education or equivalent education and experience
- Experience leading cross-functional projects and process improvements
- Experience in change management and stakeholder engagement
- Knowledge of disability management, insurance operations, and claim adjudication
- Expertise in quality assurance and decision quality calibration

Apply operational leadership, insurance expertise, and quality assurance skills to improve decisions, services, and customer outcomes at Medavie.

📌 Operational Excellence Manager Insurance (Canada)
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📍 Canada