Payment Operations Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid — 2 days on-site (Mondays and Tuesdays)

Contract Details

- Position Type: Contract
- Contract Duration: 12 months (with potential for extension)
- Pay Rate: C$40.00–C$47.00 / Hour (CAD)
- Shift / Schedule: 9:00 AM – 5:00 PM, Monday to Friday (37.5 hours/week)

Job Summary

As a Senior Analyst, Business Analytics on the Payments Operations team, you'll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms. You'll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives. Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you'll design and implement scalable automation and reconciliation solutions that support real-time payment processing, operational resiliency, and regulatory compliance. Your contributions will help shape the future of payments by enabling smarter, faster, and more resilient operations.

You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1–3 days per week on-site, while other days will be remote.

Key Responsibilities

Automation & Process Optimization

- Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls.




- Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools.
- Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.

Test Automation & Quality Engineering

- Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms.
- Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation.
- Collaborate with technology and QA teams to improve testing coverage, release quality, and operational stability.

Payments & Reconciliation Expertise

- Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes.
- Investigate payment exceptions and operational variances, identify root causes, and recommend remediation.
- Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.

Data Analytics & AI Enablement

- Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities.




- Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.
- Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision-making.

Stakeholder & Relationship Management

- Collaborate with cross-functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors.
- Translate business requirements into scalable automation and reconciliation solutions.
- Communicate complex operational, technical, and analytical concepts effectively to both technical and non-technical stakeholders.

Required Experience

- 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles.

Must-Have Requirements

- Experience in payments operations, reconciliation, exception management, and settlement processes.
- Robust background in process automation using Python, SQL, Power Automate, Alteryx, UiPath, or similar tools.
- Experience with test automation, including SIT, UAT, and regression testing.
- Strong data analytics, reporting, and dashboard development skills.
- Experience with AI-enabled solutions and intelligent automation initiatives.
- Proven ability to partner with cross-functional stakeholders and deliver scalable solutions.
- Strong analytical, problem-solving, and communication skills.

Nice-to-Have Requirements

- Worked on large transformation programs
- Top 5 banking

📌 Payment Operations Analyst (Toronto)
🏢 Global Technical Talent
📍 Toronto