What You Can Expect

The Senior Business Analyst is responsible for improving the systems and business processes that support the BAO’s regulatory work. Working across the organization and closely with IT, this position helps turn business needs into practical solutions that improve how information is captured, processes are managed and services are delivered.

The position plays an important role in supporting the BAO’s public-interest mandate by strengthening the systems, data and processes used to support regulatory operations and informed decision‑making. This includes ongoing improvements to our Microsoft Dynamics 365-based CRM and other business systems, as well as opportunities to make better use of automation and emerging technology.

What You'll Do

Business Analysis and Process Improvement

- Partner with business areas to understand strategic objectives, operational challenges and opportunities for improvement.
- Lead the gathering, analysis, documentation and validation of business and system requirements.
- Translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, process maps and workflows.
- Facilitate workshops, interviews and stakeholder consultations.
- Assess current‑state processes and design practical future‑state solutions that reduce duplication, manual work and operational risk.
- Identify opportunities to improve or automate processes through technology, data and workflow changes.
- Develop business cases, options analyses, recommendations and cost‑benefit assessments.
- Evaluate business impacts, dependencies, risks and constraints associated with proposed changes.

Business Systems and Applications





- Serve as a subject matter expert for the BAO’s CRM and other enterprise applications, working closely with the Business Systems Analyst and Solution Architect.
- Lead business analysis activities for the next phase of CRM enhancements and other system improvements.
- Identify opportunities to improve system functionality, usability, integration, workflows and data quality.
- Support the full system lifecycle, from needs assessment and solution evaluation through implementation and post‑implementation review.
- Analyze system issues to identify underlying business, process, configuration or data‑related causes.
- Maintain requirements, workflows, business rules and other system documentation.
- Support clear system ownership by documenting business owners, dependencies, risks, criticality and operational requirements.
- Ensure proposed solutions align with organizational architecture, security, privacy and technology standards

Project Intake and Portfolio Planning

- Lead the development and ongoing operation of the BAO’s technology intake and project portfolio processes.
- Assess proposed initiatives based on business value, strategic alignment, regulatory requirements, risk, effort, dependencies and available capacity.
- Work with business leaders and IT to clarify expected outcomes, requirements, timelines and resource implications.




- Maintain accurate portfolio information to support prioritization and decision‑making.
- Identify competing priorities, resource constraints and dependencies across initiatives.
- Prepare analysis and recommendations for IT leadership and governance committees.
- Support capacity planning and the realistic sequencing of technology and business improvement initiatives.

Data, AI and Digital Transformation

- Define business requirements related to data capture, reporting, information availability and system functionality.
- Support data governance by helping establish business rules, ownership, accountability and information requirements.
- Identify system, process and data dependencies that could affect the accuracy or usability of information.
- Assess opportunities to use AI, automation, integration and other digital technologies to improve processes and service delivery.
- Develop requirements, use cases, expected benefits and success measures for approved AI and automation initiatives.
- Work with technical stakeholders to ensure proposed solutions are practical, secure and aligned with the BAO’s technology workplace.
- Help evaluate whether technology investments are achieving their intended business outcomes.

Testing and Implementation

- Develop business‑focused test plans, test cases, scripts and acceptance criteria.
- Lead or coordinate user acceptance testing with business stakeholders.
- Track and support the resolution of defects and requirements issues.
- Confirm that system changes meet approved business requirements and expected outcomes.
- Support implementation planning, release

📌 Senior Business Analyst (Toronto)
🏢 Bereavement Authority of Ontario
📍 Toronto